3.4.95

Business Monitor: Quality controls 

A sample section from the Small Business Guide.

MANAGEMENT REVIEW

Keeping the customer happy: you must periodically review  your firm's quality policy and the supporting quality system arrangements to ensure they are effective.

Helpful tips

This requires you to consider:

Are we giving our customers what they want?

Are we monitoring our quality system to confirm it is working properly?

Do we need to change our quality policy, eg internal quality audits?

Have we a better way?

Do design reviews, user feedback, customer complaints, scrap levels, repair rates, or other
records suggest that changes are necessary?

What changes are necessary, who is going to make them and when?